The Conflict Management Training Course is a highly specialized course for all those individuals who aspire to manage any sort of conflict and issues that happen in a customer, security, or service industry, in a well-manageable manner. The delegates will be trained to recognise the actual contributing factors, signs, and causes of conflict and issues. Moreover, they will be able to know how is it possible to diminish conflict
situations without any physical intervention.
Once a person is trained in conflict management, he can play a pivotal role in the workplace and shared units in order to recongnise the overall circumstances as having an ideal foundation qualification in managing conflict.
In the Conflict Management Training, the trainees will go through a wide knowledge of minimizing risks, managing conflict, and stopping violence by covering several topics, which include;
➔ How to communicate with others to solve problems and reduce the conflict probability
➔ How to handle aggression effectively
➔ How to assess and reduce risks in conflict situations
➔ How to communicate effectively and de-escalate conflict in emotive situations
➔ The factors responsible to influence human responses in conflict situations
➔ Know good practices to follow after conflict situations
This is a ONE-day training course. As the training completes, an exam of MCQ form will be conducted, which has to score with min 75%.
By the way, this Conflict Management Training is for anyone who works with members of the
public, who may find themselves in potential conflict situations.
However, if you wish to get this training course, you have to follow the entry requirements,
● Your minimum age is 16 years and more
● You must have a legal right to work in the United Kingdom
● You must be efficient in the English Language in understanding, speaking, and
undertaking the recommended assessment methods for this qualification
The Course Attendees can be;
Anyone can take the Conflict Management Training, who is;
➢ Interested to learn about conflict handling and avoiding via proven communication tactics
➢ A leader or a manager who aspires to minimize conflict among his team, employees, and
departments with a high-creativity setting.
➢ A business owner, HR manager, or any relevant field expert who has a desire to execute
conflict resolution policies, processes, and training for his workers.
The main objectives of this course entail;
● How to identify various conflict forms and why they happen
● If any conflict occurs then how to effectively deal with it
● What’s the significance of mediation
● What are the major steps involved in the mediation that lead to success
● How to apply mediation to manage conflict and disputes in the workplace
After completing this training course, the prospects will learn a wide range of knowledge
regarding conflict management. They will be able to recognize the basic reasons for occurring
disputes and how healthy relationships can build among parties. How to develop strategies for
dealing with conflict and have some ideas about resolving all the difficulties by using emotional
There are several career opportunities with a Conflict Management course open for the delegates.
Such as; Executive, Manager, Controller, Team Leader, Assistant Manager, etc. Moreover, the
prospects can earn up to £45K /annum by being a Conflict Analyst, Conflict Manager, or